Frequently Asked Questions
All your questions about 111bd answered in one place
From deposits to withdrawals, VIP benefits, security and live casino games — whatever your question about 111bd, find all the answers right here.
Welcome to 111bd. This page has been created with Bangladeshi players in mind, so you can find quick and easy answers to any question. Below, 25 questions and answers are arranged across five categories — security, withdrawals, the VIP programme, deposits and casino games. Every answer is written in clear, straightforward language. If you cannot find the answer to your question here, contact our 24/7 support team.
Frequently Asked Questions
Choose your question from the categories below and click to see the answer.
Stay Safe Security
Never. Your OTP (One-Time Password) and mobile banking PIN are completely personal information. No 111bd staff member or representative will ever ask for your OTP or PIN by phone, chat or email. If anyone does, cut off contact immediately and notify our support team. Remember — sharing this information can put your account and mobile wallet at immediate risk.
111bd's official email is [email protected] — do not trust messages from any other address.
Scammers often use similar-looking domains like 111bd.com or 111-bd.mom. The real site address is always https://111bd.mom — check the padlock icon and this address in your browser's address bar. Do not trust a site just because its design looks the same; always verify the URL. Instead of clicking links received on social media or WhatsApp, type the address directly into your browser yourself.
A strong password has at least 12 characters — create it using a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid using your name, date of birth, or "123456". Do not use a password from any other site for 111bd — keep a separate password for each site. If you have trouble remembering them, use a trusted password manager.
If you notice any unfamiliar activity on your account — such as an unknown login, a change in balance, or being unable to access your account — take a few steps right away: first, change your password if you can, then report the matter to us via live chat or at [email protected]. The support team will review the account and take the necessary security measures. Also change the password on your phone number or email, as access may have been gained using the same credentials.
Never share your full password when contacting support — providing just your account user ID is enough.
Public Wi-Fi networks are generally insecure — it is best to avoid logging in to your casino account from them. The 111bd site uses SSL encryption, so data is protected. However, the safest option is to use your own mobile data connection. If you must use a public network, always log out after your session and do not save your password.
Withdrawal Questions Withdrawal
Withdrawals from 111bd are usually completed within 5 to 30 minutes. However, there may be a slight delay at times due to high traffic on the bank or mobile banking system. If more than 30 minutes have passed and the money has not arrived, contact live chat — the support team will look into it promptly. First check that the correct wallet number is saved in your account.
No, that is not possible. Withdrawals on 111bd can only be made to a mobile wallet or bank account that is registered in your own name. This policy is essential for preventing fraud and money laundering. If you need to change the wallet registered under your name, contact support and complete the identity verification process.
Yes, 111bd's withdrawal system operates 24 hours a day, 7 days a week. Whether it is the middle of the night or a public holiday, you can submit a withdrawal request at any time. bKash, Nagad, Rocket and Upay generally process payments quickly even at night. For bank transfers, there may be a slight delay on public holidays depending on banking hours.
To withdraw bonus funds, you must meet the wagering requirement. For the 111bd welcome bonus, you need to wager 20 times the bonus amount — for example: if you receive a ৳2,000 bonus, the winnings from the bonus become withdrawable after completing ৳40,000 in wagers. Wagering is calculated on the bonus only, not on the actual deposited amount. The minimum withdrawal amount is ৳500.
Full details of bonus terms can be found on our terms and conditions page.
The minimum withdrawal amount from 111bd is ৳500. Withdrawal requests below this amount are not processed. The same minimum limit applies to all methods — bKash, Nagad, Rocket, Upay, or bank transfer. When withdrawing, check your account balance and the status of any bonus requirements.
VIP Program VIP
111bd has five VIP levels in total — each one comes with a weekly cashback:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.4% weekly cashback
- Gold — up to 0.6% weekly cashback
- Platinum — up to 0.8% weekly cashback
- Diamond — up to 1.0% weekly cashback
Cashback is calculated each week based on your gaming activity. It is credited to your account at the percentage rate set for your VIP tier. The funds go directly into your wallet and can be used for further bets or withdrawn. For exact timing and conditions for receiving cashback, our support team can provide details.
VIP tier progression is based on the consistency of your regular play. The more frequently and regularly you play, the sooner you will have the opportunity to reach a higher tier. Once you reach a certain tier, 111bd automatically upgrades your account and notifies you. You can ask support about your current tier standing.
In addition to higher cashback rates, 111bd VIP members at higher tiers enjoy special benefits — such as priority support service, exclusive promotional offers and a personalised experience. Diamond tier members receive the highest weekly cashback of 1.0% and the fastest support service. You can find out the specific benefits for each tier from the support team.
Maintaining your VIP tier requires staying regularly active. If you are inactive for a long period, your tier may be reviewed. However, as long as you remain an active player, a tier you have earned generally stays in place and there is opportunity to move even higher. Speak with the support team for full details on VIP policy.
How to Deposit Deposit
In most cases, your account is credited within a few minutes after making a deposit. If more than 15 minutes have passed and the money has not appeared, contact live chat and have your transaction ID or reference number on hand — providing it will help the support team track it quickly. Common reasons include an incorrect account number or network delays.
Depositing via Nagad is very simple. First, log in to 111bd and go to the deposit page. Select Nagad, enter the amount, and make the payment from the Nagad app to the 111bd Nagad number shown. When making the payment, enter your user ID in the reference or note field — this is important for a quick credit. The minimum deposit amount is ৳200.
Deposits can also be made the same way via bKash, Rocket, and Upay.
111bd does not generally charge any additional fee on deposits. However, your mobile banking service provider (such as bKash or Nagad) may apply their own transaction charges — the amount of these charges depends on their own policies. For bank transfers, charges from the relevant bank may apply. Always confirm charge details from your mobile banking app.
The minimum deposit amount for all payment methods is ৳200. bKash, Nagad, Rocket, and Upay — these four mobile banking methods are the fastest and easiest, as payments can be made instantly from a mobile phone. Deposits can also be made via bank transfer — you can use major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank.
Yes, on your first deposit you will receive 111bd's 200% welcome bonus — up to a maximum of ৳15,000. For example: deposit ৳1,000 and get a ৳2,000 bonus, making your total balance ৳3,000. Or deposit ৳16,000 and receive the maximum ৳15,000 bonus, for a total of ৳31,000. To withdraw the bonus, you must complete wagering of 20 times the bonus amount.
Casino & Table Games Casino
111bd's table games offer a range of betting limits — from small amounts up to high limits, suitable for different types of players. The minimum and maximum bet for each table or game is shown in the lobby. Before sitting at a live dealer table, check that table's limits — this will help you plan your budget.
Yes, live dealer games are broadcast in real time from a real studio and run by professional dealers or hosts. Cards are dealt or the roulette ball is spun in front of a camera in real time — you can watch on screen and participate. It gives you the feel of a real casino from home. 111bd offers live games from various providers including Evolution Gaming and Ezugi.
Teen Patti is a popular South Asian card game — each player receives three cards and the one with the strongest hand wins. There are options to bet and fold. Andar Bahar is even simpler — one card is placed in the middle of the table and you bet on whether a card of the same value will appear on the "Andar" (left) or "Bahar" (right) side. Both games are quite popular among Bangladeshi players due to their straightforward rules.
Yes, 111bd's live casino runs smoothly on both Android and iOS smartphones. A stable internet connection is needed for streaming quality — 4G or a good Wi-Fi connection is ideal. The game interface is optimised for phone screens, so placing bets and interacting with the dealer is easy. You can play directly from a browser without downloading an app.
RTP is the mathematical calculation of what percentage of total wagers placed on a game is returned to players over the long term. For example, a game with a higher RTP theoretically offers a greater chance of returns over the long run. However, RTP is an average figure — it does not guarantee results in any individual session. When choosing a game, RTP serves as a useful comparative indicator.
Have more questions? We are always ready
Our support team is ready to assist in both Bengali and English, 7 days a week, 24 hours a day. Contact us via live chat or email.
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